Dunmar Moving Online Booking Terms and Conditions

Effective Date: April 2025
Company: Dunmar Moving Systems
Contact: move@dunmar.com | 804-714-2520

Thank you for choosing Dunmar Moving Systems. These Online Booking Terms and Conditions apply when you request, quote, reserve, or book moving, packing, storage, or related services through Dunmar’s online booking system, local quoting application, website, or digital booking process.

By submitting an online booking request, accepting an online quote, paying a deposit, receiving a booking confirmation, or allowing Dunmar to begin services, you agree to these Online Booking Terms and Conditions, together with Dunmar’s general Terms of Service, Privacy Policy, written estimate, order for service, bill of lading, valuation documents, storage agreement, customer agreement, partial pack agreement, and any other documents provided for your move.

1. Online Booking and Confirmation

Your move is not confirmed until Dunmar Moving Systems issues a written confirmation, confirmation email, booking number, or other written acceptance of your booking.

Submitting information through the online booking system does not guarantee availability, pricing, crew assignment, truck availability, packing services, storage space, or service dates until confirmed by Dunmar.

Dunmar reserves the right to review, adjust, decline, or cancel any online booking if the information provided is incomplete, inaccurate, outside our service area, unavailable for the requested date, or inconsistent with the actual services required.

2. Online Quotes Without an In-Home Survey

Online quotes are based on the information you provide through the quoting system. In many cases, Dunmar may not inspect your home, items, access conditions, packing status, parking, stairs, elevators, walk distance, or other service conditions before issuing the online quote.

Because no in-home survey may be performed, you are responsible for providing complete and accurate information, including:

All items to be moved.
Origin and destination addresses.
Stairs, elevators, long carries, parking restrictions, shuttle needs, loading dock requirements, or building rules.
Packing needs.
Disassembly, reassembly, crating, appliance servicing, or third-party service needs.
Storage needs.
Any items that are oversized, fragile, unusually heavy, difficult to access, or require special handling.

Final charges may increase or decrease if the actual services, inventory, access conditions, packing requirements, labor time, travel time, materials, storage needs, or other move conditions differ from the information provided online.

3. Pricing and Final Charges

Any online quote or estimate is based on the details provided by you at the time of booking. The final cost may change if:

Additional items are added.
The inventory is larger than described.
Packing is incomplete or additional packing is required.
Access conditions are more difficult than disclosed.
Stairs, elevators, long carries, shuttles, waiting time, parking issues, or building restrictions apply.
Additional labor, materials, trucks, storage, or third-party services are required.
Move dates, addresses, services, or scope change.
The move takes more time than estimated.

If additional services are required, Dunmar may issue a change order, revised estimate, addendum, or other written adjustment before or during the move.

4. Deposit and Payment

A deposit may be required to reserve your move date. Unless otherwise stated in writing, the deposit will be applied to your final move charges.

Unless your written estimate, booking confirmation, or other written agreement provides a different policy, the deposit will be equal to 10% of the total estimated move cost, with a minimum deposit of $250.00 and a maximum deposit of $1,500.00.

The deposit is used to reserve your move date and will be applied to the total move cost. The deposit is non-refundable unless the move is cancelled at least 20 days before the scheduled first day of service.

Full payment is due according to the type of move and the written documents provided to you. Local and intrastate moves may be paid at completion unless otherwise stated. Interstate, international, storage, Allied Express, auto, or other specialized services may require payment before delivery, before service, or in another manner stated in your written documents.

Credit or debit card payments may be subject to applicable convenience fees where permitted.

5. Cancellation

If you need to cancel your move, notify Dunmar as soon as possible at move@dunmar.com or 804-714-2520.

Unless your written estimate, booking confirmation, or other written agreement says otherwise, deposits are refundable only if cancellation is received at least 20 days before the first scheduled service day. Cancellations received after that time may result in forfeiture of the deposit.

Dunmar may cancel or decline service if the move cannot be performed safely, the information provided is materially inaccurate, required documents are not completed, payment requirements are not met, or the requested services fall outside Dunmar’s service capabilities.

6. Rescheduling

Dunmar will make reasonable efforts to accommodate rescheduling requests, subject to crew, truck, equipment, storage, and service availability.

Rescheduling may affect price, service availability, deposit treatment, and the timing of your move. If you need to reschedule, contact Dunmar as early as possible.

7. Customer Responsibilities

You are responsible for preparing your home and shipment before the crew arrives. Unless you have purchased packing services, all items must be packed, sealed, labeled, and ready to move before the crew arrives.

You agree to:

Be present during service or designate an authorized adult representative.
Provide safe, clear access at all pickup and delivery locations.
Reserve elevators, loading docks, parking permits, or building access where required.
Remove snow, ice, mud, debris, or other hazards from walkways and driveways.
Separate items that are not to be moved.
Complete a final walkthrough before the crew leaves origin.
Check delivered items and note missing or damaged items before the crew leaves destination.
Keep children and pets safely away from the moving work area.

If you are not present during services, Dunmar may rely on and take direction from any person present who represents themselves as your representative. Additional charges may apply for delays, wait time, storage, rescheduling, or other costs caused by customer unavailability or incomplete preparation.

8. Packing and Packed-by-Owner Items

Items packed by the customer are considered packed by owner. Customer-packed cartons must be of good quality, properly packed, sealed, and ready before the crew arrives.

Dunmar is not responsible for damage to items packed by owner unless there is visible damage to the carton caused by Dunmar and the damage is noted as required in the moving documents.

If customer packing is incomplete, unsafe, or unsuitable for transport, Dunmar may provide additional packing services, materials, labor, or rescheduling as needed, and additional charges may apply.

9. Partial Packing Services

If you request partial packing services, pricing may change based on the actual number and type of cartons packed by Dunmar.

Your final charges may increase or decrease based on the actual packing performed. If additional packing is required or requested on the packing or moving date, additional charges may apply. Dunmar may issue a change order or addendum after packing is completed to reflect actual carton sizes, quantities, labor, or materials.

If you need more packing help than originally requested, please notify Dunmar as early as possible. Dunmar’s partial pack agreement requests that customers notify Dunmar at least 48 hours before the move if additional packing help is needed.

10. Items Dunmar Cannot Move

For safety, legal, and liability reasons, Dunmar cannot transport or store certain items, including hazardous materials, flammable items, combustibles, explosives, ammunition, propane tanks, gasoline, paint, paint thinner, cleaning chemicals, oxygen tanks, perishable food, frozen food, and similar restricted items.

Examples of items that cannot be moved or stored include, but are not limited to:

Aerosol cans.
Propane tanks.
Paint and paint thinners.
Gasoline and lighter fluid.
Cleaning supplies and bleach.
Fireworks.
Ammunition.
Matches.
Oxygen bottles or tanks.
Hazardous materials.
Perishable or frozen foods.
Flammable, combustible, caustic, or pressurized items.

Dunmar may refuse to move any item that is unsafe, prohibited by law, not properly prepared, or not suitable for transportation.

11. High-Value and Personal Items

Dunmar recommends that you personally transport jewelry, cash, coins, currency, checkbooks, credit cards, securities, deeds, titles, tax documents, birth certificates, passports, prescription medications, important personal documents, collections, and other high-value or irreplaceable items.

Dunmar may refuse to accept bank bills, currency, deeds, notes, valuable papers, jewelry, postage or revenue stamps, stamp collections, precious stones, articles of extraordinary value, antiques, precious metals, or similar items.

12. Appliances, Electronics, Furniture, and Special Items

You are responsible for preparing certain items before move day unless Dunmar has agreed in writing to provide those services.

This may include unplugging electronics, separating individual components, disconnecting appliances, emptying and defrosting refrigerators and freezers, draining fuel or oil from machinery, removing printer ink or toner, preparing clocks, waterbeds, pool tables, hot tubs, sewing machines, large TVs, and similar items.

Special handling, crating, appliance servicing, disassembly, reassembly, or third-party services are not included unless specifically listed in your written estimate or booking confirmation.

13. Attics, Crawl Spaces, and Difficult Access Areas

Items in attics, crawl spaces, temporary storage areas, sheds, garages, or other hard-to-access areas must be brought to an accessible location before the crew arrives.

For safety reasons, Dunmar crews may refuse to enter crawl spaces, unfinished attics, ladder-only access areas, unsafe areas, or areas without proper flooring or safe access. Additional labor, time, or charges may apply if items are not ready or accessible.

14. Access, Parking, Elevators, and Building Requirements

You are responsible for notifying Dunmar of any access issues before move day, including stairs, elevators, long carries, narrow streets, parking restrictions, loading dock rules, certificates of insurance, building time limits, shuttle requirements, or other restrictions.

You are responsible for arranging elevator reservations, loading dock access, parking permits, building approvals, and any other required access permissions unless Dunmar agrees otherwise in writing.

Additional charges may apply if undisclosed access issues require more time, labor, equipment, shuttle service, waiting time, rescheduling, or storage.

15. Closing Day Moves

Dunmar does not recommend scheduling a move on a real estate closing day because closings can be delayed.

If you choose to move on a closing day and the crew is delayed, unable to begin, unable to deliver, required to wait, or required to place goods into storage, additional charges may apply. These charges may include wait time, additional labor, storage, warehouse handling, redelivery, attempted pickup, attempted delivery, or other related costs.

16. Storage

If storage is included or later requested, storage charges may be billed monthly or as otherwise stated in the applicable storage agreement.

Access to storage may require advance notice and may be subject to warehouse availability, handling charges, appointment requirements, and account status.

Unpaid storage, unpaid move charges, or abandoned goods may be handled according to the applicable storage agreement and state law.

17. Valuation, Liability, and Claims

Dunmar’s liability for loss or damage depends on the type of move, valuation option selected, applicable law, and the written moving documents.

If you do not purchase additional valuation or transit protection, carrier liability may be limited. Dunmar’s customer documents state that where extra transit protection is not purchased, carrier liability may be released at $0.60 per pound per article.

You are responsible for noting missing items, visible damage, and property damage on the appropriate paperwork before the crew leaves. Failure to note exceptions at delivery may affect claim eligibility.

For local or intrastate moves, claims must be filed within 30 days of delivery. For interstate moves, claims must be filed within 9 months of delivery. Property damage should be noted at the time of loading or delivery and reported as soon as possible.

Do not dispose of or repair damaged items before Dunmar has had an opportunity to inspect them, as doing so may affect claim eligibility.

18. Property Damage

You are responsible for inspecting the origin and destination property before the crew leaves and noting any property damage on the appropriate paperwork.

Property damage claims must be documented at the time of loading or delivery and submitted according to Dunmar’s claim procedures. Dunmar is not responsible for pre-existing damage, damage caused by unsafe conditions, or damage resulting from actions performed at the customer’s specific direction.

19. Firearms

If firearms are included in a shipment, you must notify Dunmar before the move and comply with all documentation requirements. Firearms must be unloaded. Ammunition may not be transported by Dunmar.

Dunmar may require a firearm inventory including make, model, and serial number. Dunmar may refuse to transport firearms that are not properly disclosed, documented, unloaded, or prepared.

20. Right to Refuse or Stop Service

Dunmar may refuse, pause, or stop service if:

The goods are not ready for packing or loading.
Required documents are not completed.
Payment requirements are not met.
The crew cannot safely access the property or goods.
Hazardous, prohibited, illegal, unsafe, or undisclosed items are present.
Conditions differ materially from the information provided during booking.
The customer or others at the site create unsafe, abusive, or unreasonable working conditions.
The requested service cannot be performed safely or lawfully.

Additional charges may apply for attempted service, waiting time, rescheduling, storage, additional labor, additional materials, or other costs caused by these conditions.

21. Relationship to Other Documents

These Online Booking Terms and Conditions are intended to supplement, not replace, Dunmar’s general Terms of Service, Privacy Policy, written estimate, order for service, bill of lading, valuation documents, storage agreement, partial pack agreement, customer agreement, tariff, or other move documents.

If there is a conflict between these Online Booking Terms and Conditions and a signed written estimate, order for service, bill of lading, warehouse receipt, storage agreement, tariff, valuation document, or other legally required moving document, the signed written document, applicable tariff, or controlling law will govern.

22. Contact

If you have questions before moving day, contact Dunmar Moving Systems:

Email: move@dunmar.com
Phone: 804-714-2520

We look forward to serving you.